All of us from time to time have experiences with companies or organizations that are surprisingly satisfying or dreadfully disappointing. Your task is to write two formal letters. One will be a complaint and the other a commendation. The corporations you write to may be real or imaginary.
Advice like this seems so obvious that it should need saying. But the simple secret that will help most writers avoid mistakes really does need saying.
On the panel on the right of this blog, you can find the top three or four most popular posts. That’s measured by the number of comments a post receives, not the number of visits. Below is a list of the ten most visited posts for 2011.